Frequently Asked Questions
Everything you need to know about our premium beauty services and products.
Are your beauty products authentic and safe?
Yes, all our products are 100% authentic and sourced directly from reputable British and international brands. Every item undergoes strict quality control to ensure it meets safety standards.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express delivery option which ensures your beauty essentials arrive within 1-2 business days.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, British Cosmetics ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's journey.